This Privacy Notice is to help you understand what data is collected, why it is collected, what Jump11 does with it with it, the choices on offer, and the choices and rights that you have.

Relevant legislation
Jump11 ensures that the services provided to you, including this website, are designed to comply with the following national and international legislation: Privacy and Electronic Communications (EC Directive) Regulations 2003, UK General Data Protection Regulation (UK GDPR).

What personal information Jump11 collects from you and when it is collected
Personal information is information that can be used to identify you as an individual. It can include, but is not limited to, your first name, surname, email address, postal address, telephone number, mobile telephone number, your social media name or handle, and your IP address.

We may collect personal information about you when you:

• browse our website;


• send us an email using one of the email addresses on our website;


• call us regarding your wish to buy, or consider buying, our services;


• become one of our customers;


• download a guide, leaflet, brochure, or whitepaper from our website;


• sign up to receive our newsletter;


• ask for us to send you something about our services;


• ask for press statements or request a media spokesperson;


• register for one of our events;


• attend an event or exhibition, and you have agreed with the organisers that they can supply us with your personal information as part of our taking part in that event or exhibition as a sponsor, speaker, or exhibitor;


• use one of our social media channels on Facebook, Twitter, LinkedIn, Instagram, or YouTube and ask us a question, request something from us, or send us a direct message;


• supply your personal details to be in the public domain, or via a publicly accessible source, such as the website of the company you work for, or on LinkedIn;


• apply for a job with us;


• become an employee;


• become a supplier or partner; or


• otherwise give us personal information in another way.


Why we collect your personal information and how we use it

We may collect your personal information for a number of reasons, such as:

• to provide you with the services you have requested;


• to provide you with information about our work or our activities, that you have asked to receive;


• to respond to your question or enquiry;


• to research the best individual within a company who might be interested in our services, and to contact you about this;


• to invite you to participate in surveys, research, and use the results for statistical analysis to help improve our services;


• to be a case study for us, where we may also ask for and use your name and photo on our website or other channels, with your consent;


• to be a case study for us, where we may work with you to create a video, and use this video and your story on our website or other channels, with your consent;


• to comply with legislation and guidance from regulatory bodies;


• to enter into a contract with you, or take steps to enter into a contract with you;


• for internal record keeping, such as the management of feedback or complaints;


• to maintain a list of people who have explicitly told us that they do not want us to contact them;


• to ensure that we keep your personal information as up-to-date and as accurate as possible;


• to analyse and improve the services we offer; or


• to set you up on our systems as a supplier or a staff member.


​

Keeping your data accurate
Jump11 aims to ensure that all information it holds about you is accurate and kept up-to-date. If any of the information about you is inaccurate and either you advise us, or we become otherwise aware, we will ensure it is changed and updated as soon as possible.

Direct marketing
We may contact you for direct marketing purposes by post, email, work phone number, or mobile phone number, if you have given us your permission to do so.

We will only contact you for the purpose you requested via the channel you request, e.g. if you only want to receive our newsletter, we will only send you emails about this and nothing else. It is your choice on the type of communications and the type of information you receive from us.

We will not use your information for direct marketing purposes if you have asked us not to. However, we will retain your details on a suppression list to help ensure we do not contact you. You may ask for any personal information we hold on you to be deleted and destroyed at any time.

Legal basis for processing your data
Our legal basis for collecting and storing your data differs depending on when and why you provide us with your personal information. For example:
For the performance of a contract or to take steps to enter into a contract - if you enquire about our services, or become a supplier or a customer, then we process your data to allow us to take steps to enter into a contract with you.

For legitimate interests - if you contact us by email or via a contact us form on our websites, sign up to attend one of our events, sign up to be a speaker at one of our events, enter a prize draw, or you are a journalist who has asked for information from us, we will record and store your personal information because we believe we have a legitimate interest in doing so.

You give us your consent - Where appropriate, whenever we ask for your personal information we will ask whether you consent to our processing and storing your data. In most cases, not giving us consent to process and store your data will not change the service we provide to you.

Consent for us to collect and store your data is separate from giving us consent for direct marketing purposes, which is when you request that we send you from time to time other information than that which you have requested or signed up for. We always ask for consent for direct marketing purposes to make it explicitly clear to you what you are consenting to, and how we will be using your personal information.

Where and why we use legitimate interest, and why we need your personal data

• When you email us or use a contact us form on our website

• What is our Legitimate Interest? To understand who has requested information from us, and what information has been requested.


• Why do we process and store your personal data? To reply to your enquiry, but also keep a record of what was said, when, and by whom, in order to take steps to enter into a contract.


• Why do we conclude your rights don't override our interest? We believe our need to provide you with the information you have requested from us outweighs your rights.




• Information sharing, disclosure, and security

We will not share your information with any third party apart from trusted partners we work with to deliver our services to you.

We may disclose your personal information to third parties if we are required to do so through a legal obligation, for example to the police or a government body; to enable us to enforce or apply our terms and conditions or rights under an agreement; or to protect us, for example, in the case of suspected fraud or defamation.


Storing your information and how long we store it
We only hold your personal information for appropriate lengths of time. We take into consideration our legal obligations, the guidance of relevant UK authorities such as HM Revenue & Customs (HMRC), the Chartered Institute of Personnel and Development (CIPD), and also tax, accounting, health and safety, and employment rules when determining how long we should retain your information.

The length of time we store your personal information is as follows:
 

• Customer Type / Record Length of time we hold data Customer Contracts 6 years from end of contract Supplier Contracts 6 years from end of contract

• Direct marketing subscriber 2 years from the time you sign up

If we have collected and stored your data and you have provided us with your consent to contact you by opting in to receive direct marketing from us, then from time to time, we may ask you to verify the personal information we hold on you and provide us with your consent to continue to receive direct marketing from us. We do this to ensure the personal information we hold on you, and your preferences for any contact from us, is as accurate and up-to-date as possible.

Websites cookies
Jump11 receives, collects and stores any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet.

We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
If at any time you contact us regarding any of your rights above, we will get back in touch with you as soon as possible.

Contacting us
If you would like us to contact us to discuss our services, or if you have any questions about this Privacy Notice, then please email on hey@jump11.com.